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How Can We
Help You?

Find answers to common questions, troubleshoot issues, or get in touch with our support team.

Frequently Asked Questions

Quick answers to common questions about Happy Levels

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Getting Started

What is a "level" in Happy Levels?

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A level is a visual representation of something you want to track in your life. It starts at 100% and gradually depletes over time based on your settings. Your job is to "refill" it by completing the activity before it empties.

Think of it like a battery—you want to keep it charged by staying consistent with your habits.

How do I create my first level?

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Tap the + button on the dashboard, give your level a name and emoji, choose the type (Standard, Mood, Expense, etc.), and set how many days it takes to deplete. That's it!

You can also pick from suggested levels if you need inspiration.

What are the different level types?

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Happy Levels offers 6 specialized types:

  • Standard — General habit tracking (default 7-day cycle)
  • Mood — Daily emotional check-ins with 1-5 rating
  • Expense — Track spending with amount, merchant, payment method
  • Income — Log earnings with client and payment details
  • Cardio — Record duration and distance for running, cycling, etc.
  • Strength — Track sets, reps, and weight for workouts
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Using the App

How do I refill a level?

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Simply tap on the level's progress bar on your dashboard. The level will refill to 100%, and you can optionally add a journal entry with notes, photos, or voice recordings.

What happens when a level reaches 0%?

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Nothing catastrophic! The level just stays at 0% until you refill it. However, if you had an active streak, it will break. The level will also appear more prominently on your dashboard to remind you to take action.

How do streaks work?

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A streak begins when you refill a level and counts the consecutive days you keep it above 0%. Keep refilling before it depletes to maintain your streak. The longer your streak, the more coins you earn!

There's a small grace period after depletion—if you refill shortly after, you might save your streak.

Can I undo a refill?

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Yes! Right after refilling, you'll see an "Undo" option. You can also go to the level's journal history and delete the most recent entry to revert the refill.

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Data & Privacy

Is my data synced across devices?

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Yes! Happy Levels uses iCloud to sync your levels, journal entries, and settings across all your Apple devices. Just make sure you're signed into the same iCloud account and have iCloud enabled for the app.

Can I export my data?

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Currently, data export is not available directly in the app. However, all your data is stored in your personal iCloud account, which you own and control. We're considering adding export features in future updates.

What data do you collect?

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We collect minimal analytics (via Firebase) to understand how the app is used and to fix bugs. This includes anonymous usage patterns—we never collect personal data, journal contents, or financial information. Your levels and journal entries stay in your iCloud account.

Read our full Privacy Policy for details.

Troubleshooting

Solutions to common issues you might encounter

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Levels Not Syncing Between Devices

Data isn't appearing on your other devices

Try these steps:

  1. Ensure you're signed into the same Apple ID on all devices
  2. Go to Settings → [Your Name] → iCloud and verify iCloud is enabled
  3. Check that Happy Levels has iCloud access in Settings → Apps → Happy Levels
  4. Force close the app on both devices and reopen
  5. Wait a few minutes—iCloud sync can take time, especially on slow connections
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Tip: If sync still isn't working, try toggling iCloud off and on for Happy Levels in your device settings.

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Widgets Not Updating

Widget shows old or incorrect data

Try these steps:

  1. Open the Happy Levels app—widgets update when the app is opened
  2. Long-press the widget and tap "Edit Widget" to refresh
  3. Remove and re-add the widget to your home screen
  4. Restart your device if the issue persists
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Note: iOS limits how often widgets can update to preserve battery. Widgets refresh every 15-30 minutes or when you open the app.

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Not Receiving Notifications

Missing reminder notifications

Try these steps:

  1. Go to Settings → Notifications → Happy Levels and enable notifications
  2. Make sure "Allow Notifications" is turned on with banners and sounds
  3. Check that Do Not Disturb or Focus mode isn't blocking notifications
  4. In the Happy Levels app, go to Settings and verify reminders are enabled

Premium Features Not Working

Purchased Premium but features are locked

Try these steps:

  1. Go to Settings in the app and tap "Restore Purchases"
  2. Make sure you're signed into the same Apple ID used for the purchase
  3. Check your subscription status in Settings → Apple ID → Subscriptions
  4. Force close and reopen the app
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Lifetime purchases: If you bought the Lifetime option, it should restore automatically. If not, the "Restore Purchases" button will retrieve it.

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App Crashes or Won't Open

App closes unexpectedly or freezes

Try these steps:

  1. Force close the app and reopen it
  2. Restart your device
  3. Check the App Store for updates and install any available
  4. If crashes persist, delete and reinstall the app (your data is safe in iCloud)
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Still having issues? Contact us with details about when the crash happens and your device/iOS version.

Get in Touch

We're here to help. Choose the best way to reach us.

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Email Us

For general questions, feedback, or detailed support requests.

support@nexlab.dev
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Instagram

See the app in action and connect with our community.

@happy.levels

What to Expect

We read every message and do our best to respond quickly. Include as much detail as possible to help us help you faster.

⏱️ Typical response: 24-48 hours Premium: Priority support 📱 Include your iOS version